“We trusted them and they betrayed us! We don’t want anyone else to suffer like our family has…”

Although Scruffles the bulldog has gone to that great big dog park in the sky, he’s certainly not been forgotten. Both his owner and 89,000 others on Facebook are seeing to that. When Danielle DiNapoli dropped off her beloved bulldog at a local PetSmart to be groomed, she never expected her worst fears to be realized…

Check it out per People:

Before she could pick Scruffles back up she received a call, 45 minutes after leaving her dog under the groomer’s care, from an employee informing her that Scruffles was at Flemington Veterinary Hospital. When DiNapoli arrived at the animal hospital, she discovered that her beloved pet was dropped off dead on arrival. 

No PetSmart employees stayed behind at the vet to tell DiNapoli what happened, so she is fighting for answers.

Scruffles’ owner started a Facebook page to raise awareness about the incident and now there is a Care2 petition created by Kelsey Bourgeois, that has over 89,000 signatures so far, demanding answers. 

DiNapoli says her husband called PetSmart to learn more about what happened and was only told that the groomers involved followed the policies and procedures. The family was offered no other information and has been unable to contact the groomers involved. The DiNapolis say that PetSmart also refused to write a written report summarizing its investigation, so they have no details about what happened to Scruffles except that his condition worsened during the drying process.

“My friend is a dog groomer, and she says some salons, including her own, have policies not to use dryers on bulldogs because of their known health issues,” Bourgeois writes in the petition. “PetSmart should consider the same policy, especially after Scruffles’ death.”

She also added, “PetSmart [should] release all the information on what happened to Scruffles and change any policies that need to be changed to protect the pets in their care.”

This is one of several pet deaths that have been linked to PetSmart’s grooming care over the past several months. Footage of a PetSmart groomer roughly handling a dog during a session also surfaced online earlier this month.

This isn’t an isolated case, an unfortunate accident, or a random act of nature. It’s one incident in a long chain of unexplainable events. PetSmart needs to step up and be open and transparent about what’s going on in their stores. Otherwise, this won’t be the last time an innocent dog or cat looses their life.

Do you shop at PetSmart or frequent their grooming salon?